Product training – There is nothing more simple
For our customers and users, it is important to be able to productively work with the CODEWARE application programs as quickly as possible. Therefore the Xtensions and plug-ins are already designed for the utmost of intuitive operation. Furthermore, there is a comprehensive user manual available for each program.
In addition to this, we offer product training courses for each program at our premises for a nominal charge. These take place on the following dates:
Product support – Personal and quick help
Sometimes questions or problems can arise, even with a CODEWARE program. For such cases, our product support team is at your disposal. You can contact our team by telephone during normal business hours.
You can also describe your problem via fax or e-mail. In doing so, it may be useful to enclose files or screen shots as additional information together with your support query.
Support contact information
The prerequisite for these special solutions are comprehensive consultations, during which we clarify together with you which function represents the best solution for your application. In doing so, our customers can completely bank upon our creativity, expert knowledge and experience.
We require the following information in order to be able to quickly help you:
- Platform used
- Details concerning the used layout program with version
- Version of the XTension/plug-in
- Product number or keycode of the XTension/plug-in
You can find those details in your layout program by opening the "About..." dialogue in the XTension/plug-in menu.
Individual Software – Fair in price and performance
When it comes to the editing of their distribution and sales literature, many companies attach great importance to obtaining the maximum benefits from the advantages that database publishing (DBP) has to offer. In such cases, CODEWARE uses its comprehensive expertise in order to develop the best possible solution for the special needs of the customer. This ranges from the programming of special interfaces, the creation of special functions for data integration right through to comprehensive DBP systems that are exactly designed to meet the wishes and circumstances of the customers. In doing so, the work carried out by CODEWARE is not only characterised by extreme reliability; it is also always characterised by excellent value for money.
Support from database publishing service providers – Take advantage of expert knowledge
Companies frequently make use of services from specialist publishing providers when it comes to the creation and maintenance of their distribution and sales literature. Depending upon the editing work needed or the existing IT infrastructure, numerous processes and functions from these service providers can be significantly rationalised.
CODEWARE constantly works with such companies so that we are, with great experience, able to make targeted suggestions that can achieve rationalisation advantages with the aid of supporting, individual tools.